Payment and Privacy

PAYMENT IS DUE AT THE TIME OF SERVICE

VetChique does not offer in-house payment plans. We accept all major credit cards.

Unpaid balances referred to collections are subject to an additional collection fee of 25% of the outstanding balance, where permitted by law.

PRIVACY

For your security, we do not store your credit card information.

We respect the privacy of your pet’s medical records. We will not release records to another individual without your authorization, except where disclosure is required by law.

Appointments

VISITS AT VETCHIQUE

We provide care at our Harbor Point location in Baltimore. We do not offer house calls. Please arrive 10-15 minutes prior to the start of your pet’s appointment. This will allow your pet to acclimate to the environment and give you the chance to relax and grab a snack or beverage. Please let us know when making the appointment what we can do to make your pet’s visit more comfortable. If your pet is more on the shy side, do not hesitate to let us know and we will place you directly into one of our sound-proofed rooms. If your pet is happy to see us, we want to be prepared with lots of treats and snacks! If you aren’t sure of your pet’s temperament, no problem, we will assess this at each point in your visit! We will be sure to take detailed notes on your pet’s encounter with us in order to enhance their future experience!

ENTERING. Please enter on the designated “cat” or “dog” entrance. When facing the hospital, the CAT entrance is to the LEFT, and the dog entrance is to the RIGHT. They will be marked. If you arrive for an appointment with both your dog and cat, please use the dog entrance.

PARKING. Parking can be found in the parking garage directly to the left of the hospital if you are facing the building.  All clients have complimentary parking in the garage for 90 minutes. This should be enough time to cover your visit. Visits beyond 90 minutes incur an hourly rate. There is also plenty of paid street parking right outside of the hospital for your convenience!

NEW CLIENTS AND PATIENTS

A deposit is required when booking an appointment for a new client or new patient. Your deposit will be applied toward the total cost of the visit and is subject to the cancellation and refund policy beow.

SAME-DAY SICK VISITS AND URGENT FIT-IN APPOINTMENTS

A deposit is required to reserve a same-day sick visit or urgent fit-in appointment. Your deposit will be applied toward the total cost of the visit and is subject to the cancellation and refund policy below.

LATE ARRIVALS

Please contact us as soon as possible if you expect to arrive late. Our staff will call you five minutes into your appointment if you have not arrived. Clients that arrive 10 minutes or more past their appointment time are not guaranteed to be seen and will be treated on a case-by case basis based on their doctor’s availability.

Hospitalization and Overnight Care

WE DO NOT PROVIDE 24-HOUR SUPERVISION

VetChique does not have staff supervising hospitalized pets after office hours. If your pet requires overnight monitoring or emergency care, we will ask you to arrange a transfer to an emergency veterinary facility.

Surgical Deposits

ROUTINE PROCEDURES

All surgeries require a $250 deposit due upon scheduling the procedure.

URGENT PROCEDURES

Should your pet require an urgent surgery or procedure, a deposit of the low end of their surgical estimate is due upon admission.

CANCELLATIONS AND DEPOSIT REFUNDS

Deposits are refundable when you cancel or reschedule with the required advance notice. Otherwise, deposits are non-refundable.

Please contact our team promptly if you need to change an appointment.

Authorization for Your Pet’s Care

The owner or owners listed on your account are responsible for authorizing your pet’s care.

If someone else will bring your pet to an appointment, a completed and signed authorization form is required.

For scheduled appointments, we cannot proceed with care when the person bringing your pet is not an account owner and the required authorization has not been provided. The appointment may need to be rescheduled.

To request an authorization form, please contact us prior to your appointment so that we can assist you!

Leash Requirements

All dogs are required to always be on a leash for patient and staff safety.

Prong and shock collars are not permitted for patient and staff safety.

Retractable leashes are not permitted for patient and staff safety, (we are happy to provide an alternative leash for you!)

We Follow Maryland Veterinary State Board Laws

Rabies vaccines must be administered by a DVM

No prescriptions will be authorized for a patient that is not up to date on their yearly examination which determines the valid veterinary-client-patient relationship in the state of Maryland.

Pharmacy and Online Ordering

Every new client will be automatically registered with our online pharmacy which will allow a seamless medication delivery experience!

Questions About Our Policies

Please contact our team if you need clarification or help preparing for your visit.

1321 Dock Street. Baltimore, MD 21231, Harbor Point

Phone: 410-844-6943